International Shipping

Updated/Revised August 13, 2024

If your order was placed Monday through Thursday, we aim to ship it either the same day or the following day. For orders placed on Friday before 3:00 PM EST, we’ll do our best to ship it the same day. If we miss that cutoff, your order will be shipped on Monday. Once your order has been shipped, you’ll receive an email confirmation with all the shipping details. Before you check out, you'll be able to see several estimated arrival dates based on the shipping method you choose. This way, you can select the option that best fits your needs and track your order every step of the way.

How to Place an International Order?

When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. Next, select your desired country under the ‘Shipping To’ option and click ‘Checkout’. Lastly, follow the instructions on the screen to finalize your order. Ensure your shipping address is accurate to avoid any delivery issues. Double-check your payment information to confirm that it’s correct and up-to-date. Review the shipping options available and choose the one that best fits your needs. Once everything is confirmed, submit your order and you’ll receive a confirmation email with all the details.

Shipping Carrier and Rates

International shipping is offered through USPS. The estimated shipping timeline varies based on the destination country. Free, expedited, or other flat-rate shipping and return promotions do not apply to international orders. Shipping costs will be calculated at checkout based on the weight and destination of your package. Delivery times may also vary depending on customs processing and local postal services in the destination country. Tracking information will be provided once your order has been shipped, allowing you to monitor its journey. If you have any questions about shipping rates or delivery times, feel free to contact our customer support team for assistance.

First-Class Package International - Spend over $99.99 (14-21 Business Days) - $0.00
First-Class Package International Service (14-21 Business Days) - $15.99
Priority Mail International (7-10 Business Days) - $23.95
Global Express Guaranteed (3-5 Business Days) - $62.00

Payment Methods

PayPal is available for international customers. No matter how you choose to pay, we're here to make it hassle-free and totally seamless! Plus, our checkout is as secure as a locked vault, so your info stays safe. For our savvy international shoppers, PayPal is the way to go for a quick checkout. But wait, there's more—if you’re a frequent shopper, saving your payment details will make your future purchases even faster. Need a little help? Our support team is just a click away to assist with any payment issues. We've made it easier than ever to snag your faves without any stress. So go ahead, shop your heart out—paying has never been this simple!

Duties and taxes

International orders may be subject to additional duties, taxes, or customs fees upon delivery. These charges are determined by the customs office in the destination country and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount. For more detailed information on your country's import policies, we recommend contacting your local customs office. By placing an order with us, you acknowledge that you are responsible for any additional fees that may apply.

What's the status of my order? How do I track my order?

Once you've placed your order, you can easily keep tabs on its status anytime by logging into your account. Just head to the "Orders" section, and you’ll see all the details there. As soon as your order ships, we’ll send you a confirmation email with all your tracking information so you can watch your package's journey in real-time. If your order encounters any delays or if you need to make changes, you can also track updates directly through the tracking link provided. And remember, if you have any questions or run into any issues, our friendly customer support team is just a message or call away, ready to assist you with anything you need.

What's the difference between "Order Date" and "Ship Date"?

On our website, "Order Date" and "Ship Date" refer to different times in the order process. For example, if you place an order on Friday at 11:00 PM EST, it won’t ship until the next available business day, which is typically Monday. The "Estimated Ship Date" shown on your order confirmation page represents when we expect to dispatch your order, not when you will receive it. Be aware that weekends and holidays may impact these timelines, as most orders are processed and shipped on business days. Although most orders are shipped the same or the next business day, it's essential to factor in weekends and holidays when estimating delivery times.

My Order Says It Was Delivered, But I Never Received It!

If your order status indicates it was delivered but you haven’t received it, don’t worry. Here’s what you can do to help resolve the situation and ensure you get your package:

Contact Your Local Post Office: They might have additional details on the delivery or if the package is being held for you.
Check with Your Neighbors: Sometimes packages are accidentally delivered to nearby addresses. It’s a good idea to ask your neighbors if they received your package by mistake.
Verify Delivery Location: Look around your property for any delivery notes or packages left in unexpected spots like a porch, side door, or behind planters.
Review Delivery Details: Double-check the delivery address you provided during checkout to ensure it was correct.
Check with Household Members: Make sure no one else in your household or building has taken in the package.

Easy Returns in 30 Days

We offer both Ground and Express shipping through USPS. The estimated delivery time will depend on the shipping service selected. Please note that while we strive to meet these delivery times, actual shipping duration may vary based on your location and any unforeseen delays. If you do not receive your order within 8 business days for Standard Ground or by the promised date for Expedited shipping options, don't hesitate to contact us for support.

Timeframe: You’ve got a whole month (30 days to be exact) from the day your order lands on your doorstep to decide if it’s a keeper or just a "meh." No rush, no fuss—just pure, unadulterated fashion freedom. Time flies when you’re slaying, but make sure you return your items within 30 days of purchase, or we’ll have to say, “Sorry, too late.”
Condition Check: Items must be returned in their original condition—unworn, undamaged, and with all tags attached. Just like when you first laid eyes on it, it needs to be in that same unworn state when it come back to us. For hygiene reasons, certain items like underwear cannot be returned.

How to Return?

Box It Up: Return your item in the original packaging with all tags attached. Handle with care—damaged returns might not be accepted.
Ship It Back: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Use a tracked shipping method to send your return to:

ColdFlirt
P.O. BOX 43322
Charlotte, N.C. 28215

Refunds: Once we receive your return, please allow 2-5 business days for processing. Refunds will be credited to your original payment method.
Exchanges: At this time, we are unable to process exchanges. Please initiate a return for the item you wish to exchange and place a new order for the desired item.
Store Credit: You can also opt for store credit instead of a refund. Store credit is instant and can be used immediately.

Important Return Details

Regular Priced Items: Only regular-priced items are eligible for refunds. Unfortunately, sale items are non-refundable.
Exchanges: At this time, we are unable to process exchanges. Please initiate a return for the item you wish to exchange and place a new order for the desired item.
Condition: Returned items must be in the same condition as when you received them. Items that are damaged or altered may not be accepted and could be sent back to you.
Sale Items: We only refund regular-priced items—sale pieces are final sale, sorry! Items received after this time might only be eligible for store credit. Note that return shipping costs are on you and non-refundable, so be sure to use a tracked shipping method to avoid any mishaps. It also needs to be in its original packaging, because presentation matters, right?
Faulty Items: Items are classified as faulty if they are damaged upon arrival or if a manufacturing defect is identified within 30 days of purchase. Please note that wear and tear or damage from improper care is not considered a manufacturing fault.
Color Accuracy: Every effort has been made to ensure the colors of each product are displayed as accurately as possible. However, as computer models and screens may vary, we cannot guarantee that your monitor’s display of color is completely accurate.
Customs Duties & Taxes: We don’t refund customs duties, international sales tax, or shipping costs.

Need Help?

If you have any questions, or if you’re just feeling a little fashionably confused, hit us up! Our customer service squad is here to make sure your experience is as smooth as your favorite pair of hoop earrings. So go ahead—if your latest purchase isn’t sparking joy, don’t sweat it. We’re all about keeping you looking chic and feeling fabulous, whether that means finding the perfect piece or getting your money back.

Address: ColdFlirt P.O. BOX 43322 Charlotte, N.C. 28215
Phone: (980) 403-4850
Email: support@coldflirt.com

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